Tilleo Group is a luxury property management company built for owners who expect more than basic upkeep. We handle the full scope of managing your property — from maintenance and vendor coordination to tenant relations and routine oversight — so your investment stays protected and performing without demanding your time.
FAQs
Service & Scope
1. What does Tilleo Group do?
2. Who is Tilleo Group for?
We work with multi-property owners who’ve outgrown the DIY approach. If you own high-value real estate and want it managed with the same level of care you put into acquiring it, Tilleo is built for you.
3. Do you manage single properties or only multi-property portfolios?
We work with both. Whether you own one premium property or several, our approach is the same — thorough, proactive, and tailored to your specific portfolio.
4. What types of properties do you manage?
We specialize in luxury and high-value residential properties. [confirm specific property types — single-family, multi-family, condos, vacation homes, etc.]
5. What does day-to-day management look like?
Once your property is under our care, we handle the operational details — scheduled inspections, maintenance coordination, vendor management, and ongoing communication on your behalf. You stay informed without being in the weeds.
6. What happens when something goes wrong with a property?
We respond immediately. You won’t be chasing down contractors or making judgment calls under pressure — we handle it and keep you updated throughout. Your property gets the same urgency you would bring to it yourself.
7. How do you handle maintenance requests?
We coordinate directly with our vetted network of vendors and contractors. Every request is tracked, followed through, and documented — nothing falls through the cracks.
8. Do you manage occupied properties, vacant ones, or both?
We manage both. Occupied properties are actively overseen to protect the owner-tenant relationship and the condition of the home. Vacant properties receive regular checks and proactive maintenance to ensure they’re always ready — whether for a new tenant or your own use.
Owner Experience
9. How involved do I need to be once I hand over management?
As involved as you want to be. Most of our owners prefer to stay informed without being operational — we make that possible. You’ll have visibility into what’s happening without needing to manage anything directly.
10. How will I stay informed about my property?
You’ll receive regular updates on your property’s status, and our team is always reachable when you have questions. [Confirm with Tilleo: reporting cadence, preferred communication channels, portal access.]
11. Can I access updates on my property at any time?
[Depends on whether the client portal is live by May 1st.]
12. What makes Tilleo different from a standard property management company?
Most property management companies manage tasks. We manage outcomes. Our approach is built around protecting the long-term value of your property, not just handling the day-to-day. Every decision we make is guided by what’s best for your asset — not what’s easiest to execute.
Location
13. Do you only operate in Austin, TX?
We’re based in Austin, TX and currently serve the Austin area.
14. What markets or neighborhoods in Austin do you cover?
[Confirm specific neighborhoods Tilleo covers, highlight any exceptions]
Trust & Credentials
15. Are you licensed? What certifications does the team hold?
[Confirm licenses and certifications]
Getting Started
16. What’s your onboarding process — how does someone get started?
[Confirm processes after booking a consultation]
17. Are there minimum contract lengths?
[Also to be confirmed]
Pricing
18. What are your fees / pricing structure?
Our pricing depends on the scope of services your portfolio requires. Rather than a one-size-fits-all rate, we tailor our packages to what you actually need — so the best starting point is a consultation. From there, we’ll walk you through your options and find the right fit for your property and goals.
Technology
19. Do you have a client portal or app where I can track everything about my property?
Yes. Through our client portal, you have visibility into your property at any time — updates, reports, and everything happening on our end, accessible whenever you need it. No chasing, no waiting for someone to get back to you.
Not yet a client?
We take on a limited number of clients — not to be exclusive, but because every property on our list gets our full attention. If your home deserves that level of care, we’d be glad to speak.